STORE RULES & RESPONSIBILITIES
Work, Health & Safety
Winston Hills Mall has a WHS and Environmental Policy in place, to help ensure that all retailers, staff, contractors and patrons can work and shop in a safe environment. All retailers, staff and contractors must comply with all applicable occupational health, safety and environmental WHS laws, statutes, regulations and by laws and applicable laws, all applicable codes of practice, standards and the recommendations of manufacturers/suppliers.
Building Maintenance
Winston Hills Mall Centre Management follow a rigorous, planned, preventive maintenance programme. Building maintenance standards are constantly monitored. All Managers, Staff & Contractors are to abide by the WHS Act 2011.
Should you or any member of your staff note any common area maintenance faults such as: Travelator problems; Light globes blown; Drink spills, etc. Please contact Centre Management as soon as possible on 9838 7822.
Relevant Links
Click on the below link for “Common Hazards & How to Control them” from SafeWork NSW.
WHS in Retail
Through findings presented on the SafeWork NSW website on the Retail Trade we discovered the most common causes of injury are: lifting or moving heavy objects, slips and trips and falls on the same level and from heights. For hazards, long hours standing, lifting and moving heavy objects, working with dangerous chemicals i.e. hot oil, are just some of the common features of retail workplaces.
You need to know what the hazards are in your business and be able to assess the risks they pose.
Store Rules
Staying within your lease lines
It is not permitted to place any merchandise; display stands or signs outside the lease line of your premises unless otherwise approved by Centre Management in writing. This blocks pedestrian traffic flow to your store, jeopardises yours and the centres insurance arrangements, reduces the effect of professional shopfront merchandising, and effects pedestrian access to your neighbours. Shopfront/window displays are the most effective way to get customers into your store, where you then have an opportunity to create add-on sales.
Handbills - Soliciting Business
Soliciting of business by retailers or any other person is strictly forbidden. Flyers may not be distributed in or around the building at any time. Flyers end up as litter in the mall, which is not a professional way to advertise your store.
Public Address Promotions
The use of amplified public address announcements for promotional purposes (i.e. spruiking) is strictly forbidden, unless approved by the Marketing Manager. Approval will only be given to persons who are qualified in the use of PA – i.e. professional spruikers.
Such approval will be accompanied by strict limits on noise levels, and time limits will apply. Any spruiking activities need to be booked in advance to Marketing Manager on 9838 7822.
Music
Whilst background music within your store contributes to your sales environment, this must not be to the detriment of your neighbours. Winston Hills Mall itself has an extensive background music system throughout the mall.
Please do not have the volume of your own system so loud as to be heard outside your store. This is a requirement of your lease.
Centre Trading Hours
Retailers must trade in line with the centre’s core trading hours as per the Lease Agreement, unless otherwise approved by Centre Management in writing.
Flashing / Strobe Lights
Flashing or strobe lights are not to be used within your store. These lights detract from the ambience of the Centre and are distracting to customers and other retailers. They can also cause severe health problems for certain individuals, who could be present in the centre.
Stock-take Duties
The Centre Management Office must be advised at least 24 hours in advance of a stocktake occurring in your store. This allows the Centre Management office to handle customer enquiries.
Signage for stocktaking must be professionally printed, and displayed clearly indicating to customers the reason for closure and the estimated re– opening time.
Store stock-takes must be conducted outside the core trading hours of the Centre, relevant security measures will need to be taken regarding access to and from the Centre.
Store Security
Retailer Security
In designing the security procedures for Winston Hills Mall, it has been the objective to provide a safe and secure environment for your staff and your customers. Winston Hills Mall has installed security cameras with a 24-hour monitoring system. The centre is locked and alarmed after hours. In addition to this, Security Guards patrol the centre during trading hours and the security number is monitored 24/7.
Retailers should provide Winston Hills Mall Centre Management with the name, titles and telephone numbers of staff who can be contacted in an emergency. This information is totally confidential.
Store Keys
Winston Hills Mall Centre Management do not hold keys to individual retail premises, and the locks are not incorporated into the Winston Hills Mall master key system.
To guard against unforeseen circumstances such as illness, please ensure that more than one of your staff members has shop keys so that store trading may commence each morning.
Closing your Store
When closing your premises, staff should:
· Ensure that any potential fire risk is eliminated.
· Water taps are turned off; ensure the sink is clear and that the plug is not blocking the drain.
· Attend to cash security/night safe requirements.
· Turn off unnecessary appliances, lights, etc.
· Activate any alarm/monitoring systems.
· Secure any rear doors.
· Securely lock your shopfront door(s).
· Ensure that bulkhead signage lighting is left on.
A checklist, including any items particular to your operation, should be placed in a clearly visible location for staff. This will remind staff to follow the closing routine.
Staff Changes
Should one of your staff members (who is an authorised key holder) leave your employ please ensure that they return all keys to your store and that you advise Centre Management accordingly.
Repairs & Maintenance
Winston Hills Mall Centre Management follow a rigorous, planned, preventive maintenance program. Building maintenance standards are constantly monitored. All Managers, Staff & Contractors are to abide by the WHS Act 2011. Should you or any member of your staff note any common area maintenance faults such as: Travelator problems; Light globes blown; Drink spills, etc, Please contact Centre Management as soon as possible on 9838 7822.
The maintenance of the common areas throughout the Centre, including the air conditioning, is the responsibility of Centre Management.
You are responsible for all maintenance associated with your store. This includes lighting (lamps and light fittings), flooring, fixtures and fittings, pest control, shop front signage, roller shutters and supplementary air conditioning units installed by retailers. If a maintenance issue of an emergency nature does occur, please contact Centre Management for assistance or advice. Our Operations Team are happy to provide preferred trade contacts to tenants who need work completed independently.
You are responsible for ensuring that your contractors have the following, prior to any work being undertaken:
Any tenant contractors must hold $20m public liability insurance and hold relevant licenses for the work being completed
All electrical tools must be tested and tagged.
Any work being completed needs to be reported to operations@winstonhillsmall.com.au prior to commencement.
Repairs in your Premises
Please effect maintenance repairs, light globe replacements, etc to your premises, as soon as they become necessary.
"Merchandising" should always include maintenance of your premises.
Windows and shopfronts should be cleaned on a regular basis and are your responsibility.
Whilst all maintenance works within the premises are your responsibility, we can be of assistance in providing you with preferred contractors numbers. If you are unsure or need assistance, please contact our Operations Manager.
Air Conditioning within the Centre
The Centre’s air conditioning system is automatically switched on and off each day and is self–adjusting to maintain comfortable conditions for retailers and customers alike. Report any major temperature fluctuations to Centre Management. If the problem cannot be managed in-house, Centre Management will pass it on to the Centre’s service contractor.
If retailers have installed additional supplementary air conditioning units, please ensure the units are properly maintained by qualified service providers and you are able to provide evidence of regular services. Retailers are required to carry out regular housekeeping to clear air diffusers and return air grills free of dust.
Shop Fitting Alterations
As required under the Lease, the plans for any alterations and lighting additions to your fit out must first be submitted to Centre Management for approval, prior to the commencement of any work.
This is to ensure that the air-conditioning is not affected; fire sprinklers are in accordance with Authorities requirements and fire egress is maintained.
External Contractors
Contractor Sign-In Procedure
Before Contractors commence work in your tenancy, they are required to register at Centre Management. A “Visitors” pass will be issued, and they will be provided with a “Sight Induction”.
Contractors will be asked to leave the site if they are working in the Centre without first having registered at Centre Management.
Pest Control
Common areas and general usage tenancies will be treated quarterly.
Food Court and Food Tenancies will be treated every six weeks. Please note it is the retailers’ responsibility to ensure access for treatment.
Centre Cleaning
Cleaning of the Centre’s common areas is carried out under a contract administered by Centre Management. The contractor is responsible for the continuous maintenance of a clean, tidy and safe environment for the Centre and our customers. You are responsible for the cleanliness of your own store, including the windows, store signage and entrance roller shutter/doors.
Please note: the mall rubbish bins located throughout the Centre are for our customers use only. Do not use these bins for your stores waste disposal. Please do not leave trolleys with rubbish in them within common mall areas / outside your tenancy.
If you discover a spill or a slippery substance on the floor, please call Centre Management or notify Security or a cleaner immediately. Maintaining a safe environment is paramount and ultimately we all pay for public liability insurance claims against the Centre via outgoing expenses.
Cleaning Contractor for Winston Hills Mall
The current cleaning contractor for the building is:
Eternal Cleaning Solutions
Contact:
Mob:
Joint Responsibility
Remember these people have a very difficult job so let’s all assist them wherever possible and ensure all rubbish goes in the appropriate area. Should you have any complaints or compliments, please ensure they are addressed with Centre Management during business hours. Retailers are required to carry out regular housekeeping to clear air diffusers and return air grills free of dust.