Centre Services

Information Desk

At Winston Hills Mall, our goal is to make your visit as easy and stress free as possible. Our customer service team are available at our Information Desk (outside Terry White Chemmart) to assist you with:

  • Directions

  • Retailer & Centre Information

  • Hiring Mobility Equipment

  • Lost Property

  • Parking Information

  • Transport & Navigation

  • Upcoming Events

Information Desk Hours:

  • Monday - 10am to 6pm

  • Tuesday - 10am to 6pm

  • Wednesday - 10am to 6pm

  • Thursday - 10am to 6pm

  • Friday - 10am to 6pm

  • Saturday - 10am to 6pm

  • Sunday - Closed

If the desk is unattended, please visit our Centre Management Office down the corridor between Terry White Chemmart & Suzanne Grae during opening hours.

  • A person wearing a light blue shirt writing on a white sheet of paper with a black and silver pen.

    Justice of the Peace (JP) Service

    Terry White Chemmart offer a JP Service within their store every Thursday from 10am to 12pm.

    To confirm JP Service availability at Terry White Chemmart, call 9624 7816.

  • Interior of a clothing store with racks of men's and women's clothes, a large mirror, framed black-and-white portrait photograph, and people shopping.

    Lost Property

    If you've lost something, we can help you find it. For lost and found property enquiries, please visit our Information Desk (outside Terry White Chemmart) or call 9838 7822.

    If you have visited any of our major stores, we recommend that you contact them individually as they keep lost property at their service desk.

  • Blue handicapped parking space with white wheelchair symbol painted on the asphalt.

    Disability Access, Amenities & Services

    We have two disabled toilet amenities located at either end of the centre (Near the Food Court & ALDI).  

    Winston Hills Mall also offers accessible parking spots which are wider than standard and close to each entry of the mall for your convenience. 

    Please note only the Parents Room in the food court have a door catering for a double width pram.

  • Two smiling children sitting on a park bench with a man riding a mobility scooter on a sunny day.

    Scooter / Wheelchair & Walker Hire 

    We provide complimentary hire of motorised scooters, wheelchairs and walkers. 

    Bookings are recommended - please call 9838 7822 to reserve or visit our Information Desk.

    Subject to availability.