TENANT OPERATIONS
Marketing Opportunities - in Centre
With a large number of shoppers passing through our shopping centre each day, in centre marketing is the perfect way to reach your target audience and let customer’s know what is happening in your store!
*Retailers are welcome to display a poster (30’ x 40’) in the shopping centre, DL or A5 flyers and toilet door advertising (A4 / PDF print ready).
*All requests must be made in writing and approved by the Marketing Manager prior to distribution. If you have an advert that you would like displayed please email marketing@winstonhillsmall.com.au with the artwork as well as the start / end dates, if applicable.
Retailer Mailboxes
It is Australia Post’s policy that all Australia Post mail addressed to your premises will only be delivered to a mailbox.
Each retailer has been allocated a mailbox, which is located Coles end carpark in front of Le Rye Dry Cleaners.
Each tenancy has been issued with one key. There will be a fee of $10 payable for each additional or replacement key.
>> Please ensure that your mailbox is cleared on a weekly basis. <<
Centre Travelators
Should you notice any faults with the travelator, see children playing on the travelators or notice someone vandalising this equipment please inform Centre Management or Security immediately.
Travelators must not be used for the carriage of deliveries or garbage.
Emergency Stop: A red coloured emergency stop button is located at each end of the travelator, located under a clear Perspex cover (see “STOP UNDER” sign). To operate this button in an emergency, lift hinged Perspex cover with “STOP UNDER” sign and press the button, then immediately inform Centre Management or Security.
Loading Docks
Important Notes
No deliveries will be permitted via the main entrances on Caroline Chisholm Drive or via the car park.
Delivery staff should only use soft-wheeled trolleys and handcarts. Other types may damage floor surfaces and therefore will not be permitted.
Any larger deliveries should be made outside of core trading hours for the safety of our customers.
Please ensure that none of your delivery contractors wedge doors open.
Deliveries
The centre’s loading docks are used by delivery trucks delivering stock to all retailers. No one retailer has any special rights in the loading dock, although, the centre may arrange to assist special needs. This is at the discretion of Centre Management. Please ensure your delivery contractors park in approved areas only.
Address
Please give your delivery and service contractors the correct address of your premises and the correct delivery point. This avoids any delay in receiving your goods. Insist that all deliveries are made via the Loading Dock located nearest your shop.
EXAMPLE: John Smith
Shop No.
Winston Hills Mall
180-192 Caroline Chisholm Drive
WINSTON HILLS NSW 2153
Please do not quote a PO box number.
Rubbish Bins & Waste Compactors
Should you have any difficulty in disposing of your rubbish please contact Centre Management.
The common area litter bins are provided for the convenience of our customers. Do not place your stores rubbish in mall litter bins.
Note: It is your responsibility to ensure that ALL rubbish from your premises is deposited in the correct area or bin, provided in the centre’s loading docks.
Paper & Cardboard Disposal
All cardboard cartons should be broken down, flattened and taken to Loading Dock 3 Cardboard & Paper Compactor. Please do not leave items of rubbish on the ground surrounding the bin. Please compact your waste by turning the compactor on, as per the operating procedure on the compactor door.
Rubbish Removal Bins
Rubbish Removal Bins are provided in each Loading Dock. These comprise of general waste compactors, cardboard compactor, and open bins. The common area litter bins are provided for the convenience of our customers. Do not place your stores rubbish in the mall litter bins.
Please do not sweep shop dust or litter into the mall area. This increases your costs and the presentation of the common area is as important as your store. It also poses risks and trip hazards to our shoppers.
Remember: It is your responsibility to ensure that ALL rubbish from your premises is deposited in the correct area or bin, provided in the centre’s loading docks. All staff should be instructed in the correct disposal procedures. Should you have any difficulty in disposing of your rubbish please contact Centre Management.
Reminder: Retailers are not to leave trolleys of rubbish within the common mall areas or outside their tenancy. Please dispose of your rubbish timely and thoughtfully.
Grease Disposal
Do not empty fats or solids into the drainage lines. Blockages will occur in the lines before they reach the common waste junction. These can be costly to you and can be disruptive to your trade while corrective works are undertaken.
It is a government requirement that used cooking fats and solid wastes are not disposed of in sinks or floor wastes and should be stored in sealed drums. When taking these drums to the disposal area on loading dock No. 5, ensure that no grease or fat is spilled on the floor.
Food shops are to ensure all cooking oils, fats and wastes to the disposal area in Dock 5. Any spills should be cleaned up immediately. If the spill is large, please advise Centre Management immediately so that precautions can be put into place to avoid possible slips and falls whilst cleaning is in progress.